Barracuda Instant Replacement Subscriptions

We know how important it is to have 100% uptime in corporate environments. Barracuda Networks has worked hard to build industrial strength reliable "carrier grade" equipment. Barracuda systems have a 99.99% uptime.

We are also realistic and understand that sometimes things still go wrong and equipment does fail. We therefore offer the Barracuda Instant Replacement Service.

The Barracuda Instant Replacement Subscriptions provide next day shipping of replacement hardware. If your Barracuda product fails, a replacement unit will be shipped within 1 business day so that you can get back up and running. You will be billed pending return of the failed unit but once the unit is received, you will be fully credited.

Additional Barracuda Instant Replacement Benefits

In addition, the Instant Replacement Service includes:

• Enhanced Support which provides phone and email support 24x7.
• Data migration service for Barracuda Spam Firewalls. Barracuda will assist movement of data and configuration from the old product to the new product if the old data is accessible.
• Hard Disk replacement on Barracuda models that have swappable raid drives. Barracuda will ship via standard shipping a hard disk replacement. Customer must return the failed hard disk to Barracuda.

The bottom line is that this service is designed for corporate environments that cannot afford downtime.

Instant Replacement Service FAQs

1. What is the Instant Replacement Service? What is the Instant Replacement Service?
   The Barracuda Instant Replacement Service is designed for corporate environments that cannot afford downtime. It provides for a replacement product to be shipped to you within 1 business day, should anything happen to your Barracuda Networks appliance, 24x7 phone and email support, data migration services for Barracuda Spam Firewalls if the old data is accessible, and hard disk replacement on Barracuda appliances that have swappable RAID drives. The Instant Replacement Service is sold in one-year, three-year and five-year increments and is renewable upon expiration.
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2. How long does the Instant Replacement Service last? How long does the Instant Replacement Service last?
   The Instant Replacement Service begins on the date the Barracuda Networks product is delivered to you and expires exactly one year, three years, or five years from the delivery date, depending on the specific service plan purchased.
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3. If I don't buy the Instant Replacement at the time I purchase my Barracuda Networks product, can I buy it later? If I don't buy the Instant Replacement at the time I purchase my Barracuda Networks product, can I buy it later?
   You will have 60 days from the date of purchase of the Barracuda Networks product to decide if you wish to purchase the Instant Replacement Service. If you wish to purchase the Instant Replacement Service within the 60-day window, the Service will retroactively begin on the delivery date of the Barracuda Networks product and continue for the time period purchased.
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4. What is not covered by the Instant Replacement Service? What is not covered by the Instant Replacement Service?
   The Instant Replacement Service does not cover:

   • External causes such as abuse, misuse, or problems with electrical power
   • Servicing not authorized by Barracuda Networks
   • Usage that is not in accordance with product instructions
   • Failure to follow the product instructions or failure to perform preventive maintenance
   • Problems caused by using accessories, parts, or components not supplied by Barracuda Networks
   • Products with missing or altered serial numbers
   • Products for which Barracuda Networks has not received payment

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5. How Does the Instant Replacement Service Work? How Does the Instant Replacement Service Work?

   During the Instant Replacement Service period, if your product fails, you should contact us. We will coordinate the shipment of a replacement product to you within 1 business day (for US and Canada only).

   For customers outside the United States, we will coordinate the shipment of a replacement product via express mail within one business day after receiving the request.

   Upon contacting us to request a replacement product, you must return the original product. We will coordinate the issuance of a Return Material Authorization Number for you to include with the return. A valid credit card number or purchase order will be required at the time of issuing the Return Material Authorization Number. You will not be charged for the replacement product as long as you return the original product within 30 days after shipment of the replacement product. If the original product is not received within 30 days, your credit card will be charged or the purchase order will be processed at the current list price for that product. Barracuda Networks will pay all shipping costs for the replacement product, provided you reside in the US or Canada. Alternatively, you may contact Barracuda Networks directly to coordinate the replacement and return of the original product, provided you have not already contacted us (your reseller).

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6. May I transfer the limited warranty, Instant Replacement or Energize Update Subscriptions? May I transfer the limited warranty, Instant Replacement or Energize Update Subscriptions?
   Limited warranties, Instant Replacement Service programs, and Energize Updates Subscriptions belong to the original purchaser and may NOT be transferred under any circumstances.
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7. How do I renew the Energize Update Subscription and Instant Replacement Service program? How do I renew the Energize Update Subscription and Instant Replacement Service program?
   Before the Energize Update Subscription and/or Instant Replacement Service program expires, you should contact us. We will coordinate your renewal.
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